Telligent Masonry goes all out for project owners in the Baltimore/Washington, D.C., area.
THE BACK-AND-FORTH between general contractors and subs on a project in the Baltimore/ Washington, D.C., metropolitan area often can resemble the bipartisan squabbles during Congressional sessions. Telligent Masonry, however, wants nothing to do with that type of business.
Instead, the masonry contractor works together with general contractors and owners to create budgets and schedules that work for all parties involved. According to Chris Pappas, CEO of Telligent Masonry and son of the company’s founder Gus, this business model has led to a 99 percent repeat client retention rate.
“A lot of companies have estimating departments that bid for and win work similar to ours,” Pappas says. “However, one of the aspects that sets us apart is the time we spend helping general contractors and owners with their preconstruction planning. Because of our thorough input during the preconstruction phase, our relationships have thrived with the same customers for many years.”
This model has proven successful since the company’s founding in 1957. After first setting up shop in the Baltimore/Washington region, Gus penetrated the Florida market in the mid- 1960s. In the Sunshine State, the company delivered numerous high-profile projects such as the Miami International Airport, Las Olas Grand Condominiums, Florida International University and several buildings at Walt Disney World including the Contemporary Hotel.
“Today, Telligent operates throughout the Mid-Atlantic region, though our emphasis is on the two beltways,” Pappas says. “When we travel outside these areas, it is typically because we have a customer that wants us to perform the work.”
Because the success of its business relies on repeat clientele, Telligent Masonry makes sure it delivers what it promises. Pappas says this is why the company places so much emphasis on partnering with general contractors and owners, consistently delivering quality work within budget and on schedule.
“Our preconstruction planning sets each project up for success and allows us to deliver a safe, productive and quality product that is on schedule and on budget every time,” Pappas says.
By partnering well before the shovel hits the ground, Telligent Masonry provides realistic estimates and reviews details and job specific logistics to avoid unnecessary change orders during the course of construction. “Once a price and scope are agreed upon, we deliver as promised,” Pappas says. “We’re flexible working with owners and general contractors while adjusting accordingly with evolving site conditions.
“We really are a team player, and that’s how we sustain our high rate of repeat work,” Pappas adds. “With our full-time safety director and closely monitored production, our customers are confident in our ability to complete quality work in a safe and timely manner.”
Telligent Masonry maintains one of the largest estimating departments for masonry companies of its size in the Baltimore/Washington area, helping to serve its clients during the preconstruction phase. Pappas says Telligent relies on 3-D estimating software for all six of its estimators to ensure accurate and consistent takeoffs.
This software allows Telligent Masonry to print 3-D images of the project for their foremen to visualize and use as a tool for construction. It also provides detailed quantities and isometric drawings for the project manager to review vendor shop drawings and determine buyout quantities, guaranteeing precise custom orders.
Building the Best
Telligent Masonry earned a craftsmanship award from the Washington Building Congress for its work at 77 H Street in downtown Washington. The company provided masonry work for the mixed-use project that houses a Walmart on the first floor with a 303-unit apartment building atop it. Walmart’s 76,000-square-foot store is its first in Washington and is accompanied by retail along H Street.
The building’s four levels of residential space also incorporates three amenity areas, a rooftop pool and lounge area, a fitness center, and two internal courtyards, according to Clark Builders.
Pappas says Telligent Masonry managed to deliver its scope of work two-and-a-half months ahead of schedule. This was especially important considering Telligent helped develop the veneer sequence and schedule during preconstruction with Clark Builders.
In 2014 alone, Telligent Masonry earned four prestigious awards from regional construction associations:
• The Associated Builders and Contractors (ABC) Masonry Subcontractor of the Year for the metropolitan Washington, Baltimore and Virginia chapters;
• The Washington Building Congress Craftsmanship Award for the 77 H Street project in Washington;
• ABC Safety, Training and Evaluation Process Gold-level award;
• The American Subcontractors Association’s Carson V. Carlisle, Jr. Safety Award.